Understanding What Comes Next
Sono Bello is one of North America's leading providers of body contouring and aesthetic medical services, operating more than 100 locations and serving patients across the United States and Canada. As the business continued to grow, leadership wanted to better understand whether its current systems and processes could support the company's next phase of expansion.
The organization relied on several core applications, including Acumatica, ENVI, and Zenoti. While these systems supported daily operations, leadership wanted a clearer picture of how well they worked together, where inefficiencies existed, and what opportunities were available to improve reporting and operational performance.
The Challenge
Like many growing organizations, Sono Bello's technology environment had evolved over time. New systems were added as business needs changed, creating a functional but increasingly complex application landscape.
Teams across finance and operations experienced process challenges that were difficult to measure or fully understand. Reporting was a common concern, with delays and inconsistencies making it harder to access timely, reliable information. Across more than 100 locations, even small inefficiencies could have a significant impact. Rather than making assumptions about what needed to change, Sono Bello wanted a structured assessment that would identify issues, uncover opportunities, and provide a clear path forward.
R-Cubed Consulting conducted a comprehensive review of Sono Bello's business processes and technology environment. The engagement included interviews and workshops with stakeholders across the organization, along with a detailed evaluation of Acumatica, ENVI, Zenoti, and the processes connecting them. The team examined system usage, reporting workflows, data movement, and areas where manual workarounds had become part of everyday operations. The goal was to understand both the technical environment and the practical challenges employees faced.
At the conclusion of the assessment, R-Cubed delivered a current-state report outlining key findings, process gaps, and improvement opportunities. The team also provided a prioritized list of quick wins that could be implemented immediately to drive value.
The Outcome
The assessment gave Sono Bello a clear understanding of its current environment and the steps needed to improve it. Leadership gained visibility into which systems and processes were supporting growth and where changes would have the greatest impact. The quick wins created immediate opportunities for improvement, while the broader recommendations established a foundation for future technology and process investments. With a clearer view of its operations and application landscape, Sono Bello is better positioned to improve reporting, increase efficiency, and make informed decisions as the business continues to grow.
