Implementation Struggles Amid Rapid Growth
Forge Biologics, a fast-growing biotech and life sciences company, encountered major hurdles in its ERP journey. NetSuite had been chosen to manage GMP-related processes, but the rollout quickly became problematic. Configuration issues, repeated delays, and “buggy” process setups left teams frustrated and uncertain about the platform’s ability to meet their needs. As the business experienced hypergrowth, the gap between the implemented workflows and the company’s operational vision widened, threatening to stall critical initiatives.
A Comprehensive Health Check and Reset
To regain momentum, Forge Biologics engaged R-Cubed to conduct a full health check of the NetSuite environment. This deep-dive review examined every aspect of the system—configuration, implementation methodology, data conversions, workflows, and integrations. The process also included in-depth workshops with all business teams to uncover challenges from multiple perspectives. By diagnosing root causes and identifying misalignments between the system setup and business requirements, the assessment produced a clear, actionable recovery plan that addressed both technical and process-related issues.
Restoring Confidence and Moving Forward
The changes were decisive. By identifying configuration flaws, aligning workflows with actual operational needs, and improving integration points, the team’s trust in NetSuite was restored. With a renewed sense of clarity, Forge Biologics was able to relaunch its ERP initiative with a stronger focus on business process design and a defined roadmap for success. What began as a stalled project was transformed into a strategic asset—providing the reliable digital backbone needed to support the company’s ambitious growth in the biotech and life sciences sector.
